It Requires Effort to Keep Business Processes Simple

The key to maintaining a simple process is to build it with longevity in mind. Simplicity is often a difficult goal to reach. As humans, we generally aim to keep things as simple as possible despite the tendency to make them more complicated than necessary. When presented with information, it is our nature to synthesize what is before us, understand the details and consider all options before doing even the smallest thing. Try as we might, our propensity for detail and thoroughness naturally moves us toward complicated processes. The effort required to protect simplicity is substantial and simple processes - those which can easily be remembered, understood, implemented and measured - will, over time become complicated.

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